1. What is Mobile Banking service?
Mobile Banking is an online banking service through the Bank’s application on mobile phone devices, which allows customers to make bank’s transactions at anywhere with a smartphone or tablet having internet connection.
2. What are the conditions to use IVB Mobile Banking?
Until now, IVB has only applied Mobile Banking service for individuals’ customers. To use IVB Mobile Banking services, Customers need:
3. What are the main features of IVB Mobile Banking?
IVB Mobile Banking allows customers performing as below transactions:
4. Where can I register IVB Mobile Banking?
Customers can register IVB Mobile Banking at any IVB Branches/ Transaction Offices or online register on IVB Internet Banking. For further information, please contact our Customer Service center 1900 588 879.
5. My username and Password are number only or alphabet characters? And how many characters in my Password?
IVB Mobile Banking’s username is your mobile phone number registered at IVB. Customer’s password must contain at least 8 characters including both numbers and alphabet characters.
6. Can I register IVB Mobile Banking by 2 different phone numbers?
Currently, Customers can only use 01 Username which is your phone number registered at the Bank for IVB Mobile Banking service.
7. How many options can I use to log into IVB Mobile Banking app?
Currently, customers can log into IVB Mobile Banking application by password, however customers also can use fingerprint / Face ID to log-in on the devices that supporting fingerprint / Face ID function.
8. How can I download and install IVB Mobile Banking app to my mobile device?
After registering IVB Mobile Banking successfully, Customers will receive confirmation SMS from IVB which includes the instruction to download IVB Mobile Banking app.
After checking mobile device’s Internet connection (3G/GPRS/Wifi), depends on Customers’ mobile devices, Customers can download IVB Mobile Banking app by:
9. What should I do in case I forgot my password?
Please contact Customer Service center 1900 588 879 to request for password resetting
10. What should I do in case IVB Mobile Banking service is locked?
Please contact the nearest IVB’s Branches/Transaction Offices to be supported
11. What should I do if I lost my phone?
In case of losing your phone, to ensure Customers’ account information security, you need to temporarily lock IVB Mobile Banking account by:
(1) Contact the nearest IVB’s Branches/ Transaction Offices.
(2) Contact IVB’s 24/7 Customer Service center (Hotline: 1900 588 879).
12. I successfully logged-into IVB Mobile Banking, however due to some reasons I do not perform for a period, what will happen?
For security reason, Customers’ username will automatically log-out after 5 minutes if there is no action performed on your mobile device. To continue using service, please log in and perform the transaction again.
13. What should I do when I want to stop using IVB Mobile Banking service?
Please contact IVB’s nearest Branches/ Transaction Offices to request for “Terminating of IVB Mobile Banking Service”.
14. In case I changed my mobile number, can I still use IVB Mobile Banking?
In case you change your mobile number, please contact IVB’s nearest Transaction Offices to update your new mobile number for service remaining.
15. Can I use IVB Mobile Banking while I am traveling overseas?
You can use IVB Mobile Banking at anywhere with a smartphone or tablet has accessed to the internet and already registered overseas roaming services.
16. What is the maximum transaction amount per day can I use to transfer via IVB Mobile Banking?
Recently, the total transaction amount that customers can use is based on authentication methods such as:
Maximum transaction limit / time |
Transaction limit / day |
|
OTP SMS |
100,000,000 VND |
100,000,000 VND |
OTP Token (basic token key) |
100,000,000 VND |
100,000,000 VND |
OTP Token (advanced token key) |
500,000,000 VND |
1,500,000,000 VND |
Soft OTP |
500,000,000 VND |
1,500,000,000 VND |
Fingerprint / Face ID |
1,000,000 VND |
Share limit with OTP SMS |
17. Can I pay partially for my bills (ADSL, Telecommunication, Landline) many times on IVB Mobile Banking?
No, customers cannot pay partially for a bill, customers need to pay full value of the invoice.
18. What is the fee for IVB Mobile Banking service?
The service fee is VND 7,700/month (VAT included), applied for Customer who already registered IVB Mobile Banking. (This fee may be changed according to IVB’s fee regulations in each period)
19. My account is a foreign account, how does IVB charge for service fee?
In this case, the service fee will be charged in foreign currency using exchange rate at the time fee generated.
20. After successfully booking air tickets, how can I pay for it?
Customers can choose to pay immediately or pay later after booking finished. With following payment methods, Customers can use as details:
Method 1: Customers input the Payment Code into the payment code board at Ticket Booking function then pay
Method 2: Customers select Flight booking history of the Ticket Booking function then pay
Method 3: Customers input Payment Code at Bill Payment function then pay
Method 4: Customers select the transaction in Bank Information and press Payment button.
21. How can I get the electronic invoice of successful payment transactions (flight ticket, movie ticket, hotel room) on IVB Mobile Banking?
You can get electronic invoice by choosing Export Bill at the successful transaction screen, input requested information, and press Confirm button.
22. Can I make transaction authenticated by fingerprint / Face ID on IVB Mobile Banking?
Currently, IVB Mobile Banking application supports customer to use fingerprint / Face ID to make transaction with the transaction limits based on IVB’s regulations in each period.
23. What is Soft OTP authentication method?
Soft OTP is an authentication method allowing customers to actively get OTP transaction authentication code which is automatically displayed on application in order to verify online transactions (instead of inputting OTP code through SMS message or OTP Token device), with outstanding features:
24. What should I do if I want to transfer from OTP SMS to Soft OTP authentication method?
After successfully log into IVB Mobile Banking application, select Settings tab => choose Authentication method function => swipe the button at the end of the label “Authenticated by Soft OTP”. Please refers to IVB Mobile Banking service user guide HERE for more details.
25. Which cases does the Soft OTP authentication method need to reactivate?
Case 1: Users log in accounts of IVB Mobile Banking on other devices
Case 2: Users delete and reinstall IVB Mobile Banking application on using devices
Case 3: On the same mobile phone devices, previously another account successfully logged in
26. Can Soft OTP authentication method be used on different mobile devices at the same time?
Soft OTP authentication method is only available on the last activated mobile phone device. After successfully activating on new device, the previous Soft OTP and PIN code will be automatically cancelled on old device. If customers want to reuse Soft OTP on old devices, customers must reactivate it again, so customers should restrict to log in on other devices.
27. Can I make transactions with Soft OTP authentication method overseas?
You absolutely can make Soft OTP transactions overseas; and make sure you have successfully activated Soft OTP.
28. When authenticating transactions by Soft OTP, application notices Incorrect Soft OTP code, what should I do?
Please contact Customer Service Center 1900 588 879 or the IVB’s nearest Branches/Transaction Offices for assistance. During that time, if you want to make payments, please use other authentication methods by canceling Soft OTP authentication method.
29. What should I do if Soft OTP authentication method is locked?
Please contact Customer Service Center 1900 588 879 or the IVB’s nearest transaction offices for assistance. During the time Soft OTP authentication method is locked, IVB Mobile Banking application will be automatically turned back to the previous authentication method so that customers can continue making transactions.
30. Besides IVB Mobile Banking application, Can Soft OTP authentication method be used on other transaction channels?
Currently, Soft OTP authentication method is only applied on IVB Mobile Banking application
31. Do I have to pay to use Soft OTP?
Soft OTP is free of charge to customers.